Philipp Luder, founder of docomondo, who has collaborated with LEXR on their data privacy set-up, talks about starting an IT company, their biggest challenges, and how they built a customer-first product.
docomondo helps people organize their paperwork fast and easily. Everyone has to deal with physical and digital paperwork. Usually, people don’t store all their documents in one online or offline channel but on several ones. You might have bank statements in your bank account, insurance statements in your email account, and posted bills in your paper stack at home, etc. This makes finding the right document at the right time difficult. docomondo is a platform where you can store and organize anything in one single place. No matter if invoices, warranty receipts, bills, or even recipes. Everything can be stored and organized easily with docomondo.
How docomondo works in a nutshell:
The benefits: All your documents are available when needed from any device, you can find them within seconds & the gap between the online and the offline world is closed.
After working at a bank, I started my entrepreneurial track by building a catering business with 6 restaurants. With docomondo I then transitioned into the digital world, which I knew as a user, but not as an IT entrepreneur. The (offline) restaurant business is a people business; once people hear about your offer they come and try – and if they like it, they usually visit again and tell their friends about it. The digital business is a mass business; you reach a huge audience through launching your App in the App Stores. However, to get them to download, try, and eventually like, and even pay for the app is the bigger challenge.
My greatest learning about building up a business, especially in an area where you’re new is: Hard work pays off. You learn something new every day, 7 days a week, 24 hours a day. Additionally, we had to realize that marketing is almost as important as the product – and you can’t build up a business without it.
In the beginning, it was a lack of experience in this field. I knew how to build a business and run a company but didn’t know anything about programming. The first challenge, therefore, was to get a good team of developers and reliable partners.
For legal, we found LEXR which helped us a lot with the set-up and for the digital part, we initially worked with Taikonauten from Berlin. Right now, we have our own, awesome team and work with contractors whenever needed.
People upload very sensitive data to our app. Right from the beginning, it was crucial to make sure that the documents are stored securely and that no one else can access them. Our system is built in a way that no one (not even us) can access the user’s documents. People are very sensitive with their data nowadays, especially being afraid that big corporations steal their data or use it without them knowing it.
For us, privacy has to be excellent technically and legally. We found LEXR at Startsummit and are very happy with the collaboration. LEXR helped us figure out the whole privacy topic from start to finish. We didn’t have the experience, needed a partner with strong expertise and LEXR was the ideal match.
When it comes to functions, our main priorities are setting up our own docomondo cloud in Switzerland and creating a “digital butler” that makes it even easier for users to manage their documents. Our goal is to relieve our users as much as possible from tedious, nerving paperwork so they can spend their precious lifetime on fun things and not on paperwork.
Currently, we mainly focus on the DACH region – as we continue to grow in the future we plan to expand to other larger regions, e.g. the United States.
From the beginning, it was important for us to build a product that really solves a relevant user problem.
We needed to find out whether current document storage & organization was a problem only for ourselves or many other users as well. We did large marketing research where we asked over 1500 potential users about their experience with paperwork. The outcome: 80% said that they were fed up with paperwork and they wanted a solution for it. After identifying this huge market potential, we gathered a group of 300 beta users and created our system with the help of their feedback.
This way, we were able to meet the needs of real (not imaginary) people and created a product together with 300 users that wanted a solution for dealing with annoying paperwork. And I am proud to say that the outcome has exceeded our wildest dreams!
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