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	These articles and tips are filled with useful information that will help your digital photography experience even more enjoyable.

Troubleshooting

1. JumpShot Trouble Shooting for PC/ Macintosh
2. Memory Stick Trouble Shooting

JumpShot Trouble Shooting for PC

Problem: Windows displays a blue screen after JumpShot is installed while running Windows 98, Windows 98 SE, or Windows ME on any desktop or notebook computer, and displays the following error message:

A fatal exception OE has occurred at 0028:C153117 in VXD APIX (01)+00003207.

Solution:
Download the latest JumpShot driver (Version 1.25) for Windows 98 from Lexar’s Web site

Problem: You remove the USB-enabled card from the JumpShot cable, and Windows displays a blue screen but no error message, while running Windows 98, Windows 98SE, Windows Me on your desktop or notebook computer.

Possible cause: The USB-enabled CompactFlash card is removed from the JumpShot cable while the green LED-activity indicator is still flashing.

Solution: Restart your computer.

Problem: When you first connect the JumpShot cable to a USB port, the “Add New Hardware Wizard” window doesn’t come up when running Windows 98, Windows 98SE, and Windows Me.

Possible cause: The JumpShot cable has come loose from the USB port or is not properly plugged in.
Solution: Reinsert the USB connector and make sure that the connector is firmly seated.
Possible cause: A USB-extender cable is being used.
Solution: Avoid using a USB-extender cable; instead, a USB hub may be used when additional distance is needed between the computer and the JumpShot cable.

Possible cause: The CompactFlash card inserted into the JumpShot cable is not USB-enabled.
Solution: Make sure the label on your CompactFlash card indicates USB-enabled.

Possible cause: The USB port is not enabled in your computer BIOS.
Solution:

a) Access the computer’s BIOS (refer to your computer’s manual for instruction on how to access the BIOS).
b) Enable the USB port.
c) Save the changes and then restart your computer.

Problem: You insert the USB-enabled CompactFlash into the JumpShot cable, and the “Removable Disk” icon does not appear while running Windows 98, Windows 98SE, and Windows Me.

Possible cause: The USB-enabled CompactFlash card is not properly inserted into the JumpShot cable.
Solution: Reinsert the USB-enabled CompactFlash card.
Possible cause: The device drivers may not be properly installed.
Solution: Reinstall the device driver (refer to the installation section of the quick-start guide).

Possible cause: The USB-enabled card or the JumpShot cable may be damage.
Solution: Try to re-format/initialize the USB-enabled CompactFlash card in a digital camera.

Problem: The green LED-activity indicator does not come on while running Windows 98, Windows 98SE, and Windows Me.

Possible cause: The JumpShot cable has come loose from the USB port or was not plugged in properly.
Solution: Reinsert the USB cable into the USB port and make sure it’s firmly seated.
Possible cause: A USB-extender cable is being used.
Solution: Avoid using USB-extender cables. Instead, a USB hub may be used when additional distance is needed between the computer and the JumpShot cable.
Possible cause: The CompactFlash card inserted into the JumpShot cable is not USB-enabled.
Solution: Make sure the card you insert says USB-enabled on the label.

Problem: When you unplug the JumpShot cable from a USB port, your computer stops responding while running Windows 98, Windows 98SE, or Windows Me.

Possible cause: The files on the USB-enabled CompactFlash card weren’t properly closed before unplugging the JumpShot cable.

Solution: Restart your computer.

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JumpShot Trouble Shooting for Macintosh:

Problem: When I install the supplied Jumpshot CD I insert the CompactFlash card and the LED does not light up. Why not?

Possible cause: The CompactFlash card being used is not a Lexar USB Enabled card.

Solution: Check the label on the CompactFlash card being used make sure the label reads “USB ENABLED” on the label.

Problem: When I insert the Lexar USB Enabled CompactFlash into the JumpShot cable the system indicates “There is no software for this device.” Why?

Possible cause: The Jumpshot software drivers are not present in the “Extensions folder.

Solution: Install the supplied CD that came with the Jumpshot cable. If you have Internet connectivity, go to www.lexar.com and download the driver version 1.2 for the Macintosh to your desktop and run the Installer (it is always best to load the latest driver). The necessary extensions for the Jumpshot cable will be installed. You can check this in the Extensions manager as seen in the screen shot below.

Problem: I have a Nikon camera with “Nikon View Software” installed, when I transfer the images to my desktop or hard drive the system will freeze up and I have to restart the system why?

Possible cause: Nikon View Software running under OS9.
Solution: Open up the “Extensions Manager” Control Panel under the Apple Menu. Turn the “Nikon View” extension off. Restart the computer and try transferring the images using the JumpShot Cable.
Possible cause: The Jumpshot cable is plugged into a external USB Hub or the USB port on the keyboard.
Solution: Restart the system with the USB Hub disconnected. Plug the JumpShot cable directly into the USB port on the Macintosh to see if the problem goes away.

Problem: After I insert the Lexar USB Enabled CompactFlash card the system indicates would you like to format the card. Why?

Possible cause: File exchange is not “ENABLED”.

Solution: Go to the Control Panel click on File Exchange. If File Exchange is not there, Open up the “Extensions Manager” Control Panel under the Apple Menu. Turn on the File Exchange Control Panel and restart your computer.

Memory Stick Trouble Shooting :

Problem: I formatted my 128mb Memory Stick under Windows 98/ME/2000 and now it doesn¹t work in my camera.

Cause:    There is an incompatibility between the Windows file structure system and the file structure system on the camera.

Solution: You must format the Memory Stick in the camera instead of using the computer. If you format it on the computer, it will not harm the card it will just have to be reformatted in the camera.   Please be aware that any reformatting will erase any pictures or other information you have stored on the card.